FAQ

Contact Details

Email : sales@filters-exchange.com

Landline : +632-5349879

Mobile : +63917-4070007

Whatsapp/Viber: +63917-4070007

When texting/calling us, please introduce yourself by indicating where you saw my advertisement and indicating your name. With numerous inquiries, we sometimes get names/numbers mixed up.

Simply select any item in this site and click the “Add to Cart” button.

Click the cart on the upper right part of the page and select checkout.

All items will be automatically sent and processed by the next day.

We offer free shipping within Metro Manila during weekdays, office hours only (9 a.m. to 6 p.m.). We do not deliver during weekends.
For most items small items, domestic shipping should cost Php250.  For heavy and bulkier items please contact us first.  Unless otherwise stated, all domestic items are sent via LBC.  For international inquiries and shipments please contact us first so we can get a quote from DHL Express.

The minimum order to qualify for free shipping is Php1000. For orders below Php1000, you can pick up the items at our office in Mandaluyong City or you can opt to add P100 more to avail of our delivery service.  Please check our exact address on the map on the CONTACT US page.

We accept Cash Payments, Bank Deposit, Credit Card and Paypal Payments

Those within Metro Manila, you can avail of Cash on Delivery Service or you can pay via Bank Deposit.

To make your shopping experience more convenient, we suggest Cash on Delivery

For orders outside Metro Manila, payment is via bank deposit. Once we confirm your deposit, we’ll ship the items within the same day.

Credit Card payments are also accepted in our showroom in Mandaluyong.  Please check the Contact Us page for details.

Unless otherwise stated the prices listed on this site are prices paid in cash.  Credit card payments are also accepted in our showroom (with corresponding fees).  Please call us beforehand before visiting.

If the items are in stock, orders are usually delivered the next day. The cut-off time for orders for next day delivery is 11:59 p.m. of the previous day. This means that we should receive your finalized orders via email by 11:59 p.m. if you want the item to be shipped the next day.
For example, if you want to get the item by July 2, you have to send your orders by 11:59 p.m. on July 1.

Orders are sorted by 9:00 a.m. and are dispatched by 10:00 a.m.

Orders in Metro Manila are delivered by our in-house messengers. We can deliver on the next day because we pay our own messengers and we don’t outsource to other courier companies like Xend / Air21 / LBC. (However for provincial orders we use LBC)

Orders are usually out for delivery by 10:00 a.m. so expect delivery of your item from 10:30 a.m. to 6:00 p.m. We usually don’t commit a specific time for delivery since our messengers also have other deliveries to attend to and they have set routes for the day.

If for some reason you cannot receive your item personally since you have to go out of the house/office, please make sure to ask someone to receive the items on your behalf.

Items are priced the same whether they are picked up or delivered. However the main advantage of picking them up is you can get the items even after office hours or during weekends.

Items can be picked up in our showroom in Mandaluyong City.  Please click on the Contact Us page for map and contact details.

For special requests, just contact or email us. We’ll do our best to accommodate your request.